Refund policy
Refund Policy
At Biker Freaks, customer satisfaction is important to us. Please review our policy carefully before placing your order.
30-Day Money-Back Guarantee (Damaged Items Only)
If your order arrives damaged or defective, you are covered by our 30-day money-back guarantee.
To make a claim, contact us at frostmode10@outlook.com within 30 days of delivery and include:
- Your order number
- A description of the damage
- Clear photos of the item and packaging
Once your claim is approved, we will issue a full refund to your original payment method, or send a replacement if you prefer.
The 30-day money-back guarantee only applies to items that arrive damaged or defective.
Wrong Item Received
If you receive the wrong item, contact us at frostmode10@outlook.com within 30 days of delivery with your order number and a photo of the item, and we will send you the correct item.
All Other Sales Are Final
Biker Freaks does not offer refunds for:
- Change of mind
- Incorrect selection or personal preference
- Accidental purchases
- Delayed shipping caused by carriers
- Normal wear and tear
By placing an order, you acknowledge and agree to this policy.
Order Changes & Cancellations
Once an order has been placed, we cannot guarantee changes or cancellations. Please contact us as soon as possible if you need assistance.
Returns
Returns are only accepted for items that arrived damaged or defective, or when an incorrect item was received. Any return must be authorized by our support team before it is sent back.
Contact Us
If you have any questions regarding your order or this policy, please contact us at:
Biker Freaks
Email: frostmode10@outlook.com